Ripple Support
Need help with Ripple? We're glad to help.
Email us: contact@huntingpositivity.com — we aim to reply within two business days.
Common questions
I didn't get my sign-in code. Check that the number or email is correct, wait a minute, and request a new code. Texts may be delayed on some carriers.
How do I delete my account? In the app, go to Settings → Delete account. Deletion is immediate and permanent.
How do I cancel my clues subscription? Open your iPhone's Settings, tap your name, then Subscriptions, and cancel Ripple there. Deleting your account does not cancel a subscription.
I received a Ripple and don't want more. Reply STOP to the text message, or tap "Stop receiving Ripples" on the message page.
Someone is sending me messages that feel like harassment. Use "Stop receiving Ripples" on the message page, and email us the details at contact@huntingpositivity.com so we can act on the sender's account.
A message wasn't sent. Ripples are checked before they're delivered. If yours was declined, try rewording it. Messages must not include phone numbers, emails, or links.
How long are Ripples kept? 60 days after they are sent, then they are deleted automatically.
Refunds. Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.